Responds to escalated customer problems and inquiries and ensure issues are resolved quickly and accurately, which requires in-depth knowledge of products and services Lead and/or support community projects Responsible for contact center operations and technology and translating technical concepts into business objectives Understand broader technology concerns such as data networking, desktop, databases, and application integration Responsible for all aspects of the project life cycle from planning and business requirements gathering through user acceptance testing, deployment and ongoing support Regularly interact with business partners to shape customer experience and improve efficiency through design and process improvement Function as a direct counterpart to IT overseeing the Contact Center IT Project Portfolio Partner with Contact Center management on new projects and system status Ensures proper training of the Contact Center Reps المهارات Excellent interpersonal and communication skills Outstanding telephone service skills and etiquette Excellent coaching and staff development skills Effectively motivates others to perform well at peak levels during high call volume Successfully manages staff under stress
Flare Fitness
2 main.Years
Time is not specified
عالى
كلا الجنسين
$ - $ Salary is not specified
الضيافة/الفنادق/الخدمات الغذائية